THE DETAILS MATTER.
Pickup & Returns
Last updated September 22, 2026
Orders are sold and fulfilled by Jiv Tek Inc, doing business as Hoocard. An order request is saved at checkout. Payment is confirmed only after Hoocard verifies that it has been received.
Card bundles
Blackout prices are $4.99 / $9.99 / $14.99 for 1 / 3 / 5 cards. The sticker design is coming soon and cannot be ordered. Prices are in US dollars. Any applicable tax will be disclosed before payment.
Bundles are identical copies for one person: the same name, class year, finish, and profile link. Different designs require separate purchases.
Pickup only
There is no delivery. At checkout, choose Outside Shannon Library, OHill, Starbucks Corner, or Shumway Hall. Your card will be ready for pickup within 2 days after payment is verified. Wait for an email or text confirming your order is ready and the collection details before traveling to collect it.
Location names identify proposed meeting points only. They do not imply affiliation with, sponsorship by, or endorsement from the University of Virginia or the named businesses. Wait for your ready-for-pickup notification with confirmed meeting details.
Delays and unavailable orders
If we cannot prepare your order within the stated timeframe, we will contact you with an updated estimate and offer cancellation for a full refund. If we cannot fulfill your paid order, we will refund it to the original payment method. You do not need to accept a substitute product or pickup location.
Cancellations
You may cancel for a full refund before preparation of your cards starts. Email support@hoocard.org with your order reference to request cancellation.
Returns and faulty cards
Once preparation of cards configured for your profile starts, change-of-mind refunds are not offered. Incorrect or defective cards qualify for a replacement or refund. Contact support with your order reference and a description of the problem so we can arrange a resolution. Nothing in this policy limits applicable statutory consumer rights.
Refunds
Approved refunds are returned through the original payment method where supported. For cash payments, we arrange a cash refund directly with you. Your bank or payment provider determines when the refund appears in your account. Hoocard does not ask for your full card number to process a refund.
Questions
For order and pickup questions, email support@hoocard.org. Include your order reference when available.
Back to Hoocard