THE DETAILS MATTER.
Pickup & Returns
Last updated September 18, 2026 · Preview edition
Paid checkout is not open yet. A valid temporary promo code can place a complimentary pickup order. No payment is collected for these orders.
Card bundles
One-time Classic prices are $4.99 / $9.99 / $14.99 for 1 / 3 / 5 cards. Blackout introductory prices are $2.99 / $6.99 / $9.99. Prices are in US dollars. Any applicable tax will be disclosed before payment.
Bundles are identical copies for one person: the same name, class year, finish, and profile link. Different designs require separate purchases.
Pickup only
There is no delivery. At checkout, choose Outside Shannon Library, OHill, Starbucks Corner, or Shumway Hall. Complimentary orders are normally ready 2–4 days after confirmation; paid orders are normally ready 2–4 days after payment. Wait for an email or text confirming your order is ready and the collection details before traveling to collect it.
Location names identify proposed meeting points only. They do not imply affiliation with, sponsorship by, or endorsement from the University of Virginia or the named businesses. Wait for your ready-for-pickup notification with confirmed meeting details.
Cancellations
You may cancel for a full refund before preparation of your cards starts. Email Jivrajnarula@gmail.com with your order reference to request cancellation.
Returns and faulty cards
Once personalized card preparation starts, change-of-mind refunds are not offered. Incorrect or defective cards qualify for a replacement or refund. Contact support with your order reference and a description of the problem so we can arrange a resolution. Nothing in this policy limits applicable statutory consumer rights.
Complimentary orders
One promo order is available per account while the offer is active. Email support to cancel before card preparation starts. There is no cash refund for a complimentary card because no payment was collected. Contact support about an incorrect or defective card to arrange a replacement. Ready-for-pickup notifications for complimentary orders are sent to your account email.
Refunds
Approved refunds are returned to the original payment method through Stripe. Your bank or payment provider determines when the refund appears in your account. Hoocard does not ask for your full card number to process a refund.
Questions
For order and pickup questions, email Jivrajnarula@gmail.com. Include your order reference when available.
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